How can we help you?

Shipping

How long will it take to get my package?
Delivery of your package can be expected on average within 5 to 7 business days of shipment. At times, we may send your items in multiple packages to complete the order. You will receive tracking information for your packages via email.
How is my order shipped?
Each package is fully insured and requires a signature upon delivery.
Remember, your package is not covered by insurance once it has been signed for. Therefore, if you have given instructions to leave your package with someone else you do so at your own risk.

Privacy & Security

How can I trust GoldDirect?
In addition, GoldDirect was thoroughly inspected by the Internet security firm "Comodo Inc.®" and therefore bears a green address bar. This means that GoldDirect guarantees the same security as your bank. GoldDirect only works with certified suppliers and partners. We supply our products of the world's largest and most sophisticated refineries. Our suppliers of gold bars are always LBMA certified and have the London Good Delivery Status.

What do the certificates and labels displayed on the homepage mean?
A good label meets two requirements. First the company must do what it promises. Second, you must be confident that the company complies with the requirements of a label. This means that GoldDirect has made a commitment to the rules and conditions of Comodo inc.. Comodo is a leading Internet security firm and provides the security certificate of golddirect.com. The collaboration with these companies, which are in the top of their industry, will give you another reason to buy your precious metals at GoldDirect.

How does GoldDirect deal with my personal information?
GoldDirect adheres strictly to the personal law. Please read our Privacy Policy

Pricing & Taxes

Why is GoldDirect able to handle such sharp prices?
Through our good contacts and years of experience we can buy directly at the supplies. That is why we do not need to pay margins to intermediaries and can charge low prices.

How often are the rates adjusted each day and how are they determined?
The prices of GoldDirect are updated each 2 minutes. We strive to offer you the latest prices. The prices of GoldDirect are directly linked to the futures prices of precious metals. This is why prices can fluctuate.

Are there any hidden costs?
No, all prices mentioned on GoldDirect´s website are all inclusive. We do charge € 8,50 - € 125,- for the insured transport.

How much tax is applied on GoldDirect’s products?
On silver, platinum and palladium 20% VAT is applicable. Gold is without VAT.

Ordering & Payment

How do I buy gold and silver at GoldDirect?
When looking on our website you choose a product of interest. Or you can call with our office. You can contact us from Monday untill Friday between 09:00h and 18:00h.

Can I also order from abroad?
You can place an order from abroad, although the delivery address must be situated in Europe. For more details: Transport & Logistics.

How can I pay?
Once we received your payment we will send the products to the mentioned delivery address.

Other

My question isn’t answered. Now what?
If your question through the given nformation on our website has not been answered, please contact our office by telephone (Monday - Friday from 09:00h – 18:00h). You can also send an email to info@golddirect.com.